Darkhorse Tech

Problem | Scaling security without compromise

As Darkhorse grew to protect thousands of endpoints in healthcare’s most compliance-driven environments, the company faced challenges familiar to many MSPs:

• Alert overload: Teams spent up to 45 minutes triaging vague alerts, slowing response times.

• Hidden threats: Stealthy persistence mechanisms like registry-based backdoors slipped past legacy defenses.

• Staff strain: Managing 18,000 endpoints stretched resources to their limits.

• Compliance pressure: Tools lacked the audit-ready reporting necessary to ensure HIPAA alignment.

• Client expectations: As attacks surged, clients demanded assurance their data and operations were truly secure.

“Like many fast-growing MSPs in healthcare, we faced alert fatigue and rising client expectations,” said Reuben Kamp, CEO of Darkhorse Tech. “Our clients count on us for seamless uptime and airtight compliance—we needed a partner that could meet our standards of excellence.”

Huntress solution | Empowering Darkhorse to stay ahead

In 2023, Darkhorse Tech selected Huntress’ fully managed security platform to strengthen its proactive cybersecurity model. The decision was part of a larger strategy to ensure dental practices receive the same level of protection as enterprise healthcare organizations—without the complexity.

By pairing Huntress Managed Endpoint Detection and Response (EDR), Managed Identity Threat Detection and Response (ITDR), and Managed Security Information and Event Management (SIEM), with Darkhorse’s specialized healthcare IT expertise, the partnership delivered immediate benefits:

• Persistent threat detection: Hidden footholds missed by legacy tools were uncovered and neutralized.

• Simple remediation: Huntress SOC experts provided human-reviewed, step-by-step guidance—enabling Darkhorse technicians at every level to resolve issues faster.

• Seamless integration: Lightweight agents fit effortlessly into Darkhorse’s existing RMM and deployment stack.

• 24/7 coverage: Around-the-clock threat containment complemented Darkhorse’s service-first culture.

• Audit-ready reporting: HIPAA documentation strengthened client confidence and compliance.

“The Huntress platform is built with MSPs like us in mind,” says Kamp. “Huntress feels like an extension of our team, empowering us to protect clients without additional headcount.”

Huntress transformed our incident response from reactive to proactive. We’re catching threats before they escalate, saving our clients from significant downtime and costs.

Results | Faster fixes, fewer disruptions, zero ransomware

With Huntress, Darkhorse transformed its approach from reactive to proactive—delivering measurable results for its clients:

• 70% faster alert triage: From 45 minutes to under 10, saving more than 600 technician hours annually.

• Dozens of threats eliminated: More than 30 persistent threats uncovered in the first 90 days alone.

• $250,000+ annual savings: Efficiency gains, avoided breaches, and reduced staffing strain drove ROI.

• 90% fewer Tier 3 escalations: Tier 1 and 2 techs now resolve most incidents independently.

• 100% ransomware prevention: Every attempted campaign has been stopped cold.

One pivotal moment came when Huntress flagged a PowerShell-based foothold on a multi-location dental group’s server. Darkhorse neutralized the attack before encryption began—avoiding downtime, HIPAA fines, and significant revenue loss for the client.

“Huntress caught and stopped a ransomware foothold before our client even knew they were targeted,” says Kamp. “That incident alone reinforced the value of our partnership—and our ability to deliver peace of mind to dental practices.”